Observatory Performance Metrics Best Practices : a white paper from the observatory best practices/lessons learned series.

Abstract

The focus of this paper is effective performance metrics development and how these metrics can improve management success. As best practices implementation objectives are defined, performance metrics can be developed to manage and measure progress toward best practice implementation. Performance metrics are developed within a hierarchy of observatory strategic long term and short term goals. This paper also provides example metrics for four observatory topic areas as a means to stimulate discussion of how metrics can be utilized in real-life scenarios.